Please fill in the following information. After successful submission, our customer care executives will contact you within 24 hours.
What is Parcel Express?
The Parcel Express is the service of shipping parcels, packages and documents and delivering them to their respective recipients.
How much does it cost to ship a package?
Shipping cost depends on origin, destination, type of service, package weight and other considerations (tax & Levies). You can request a quotation form our website or call center.
How do I send an Express Shipment with AJEX?
You can ship with us using one of the following methods:
Use the Online Shipping page or application to prepare your shipment.
Call our Call center, ask for a shipment pickup and we will do the rest for you.
You can also drop your shipment at the nearest AJEX service center.
How can I track the status of my shipment?
You can always track your shipment status through the tracking page on AJEX website, our application or by calling our customer service center (8004404000).
What payment methods can I use to pay for AJEX services?
AJEX have all kind of methods for payments,
Cash on delivery, Online payments, Credit Cards (VISA and Mastercard) and MADA services.
Does AJEX have shipment clearance services?
Yes, our services include:
Consultation on mode of transport.
Quick and efficient transactions of customs formalities.
Providing timely updates on clearance.
Ensuring cargo is approved by regulatory authorities.
Coordinating between terminal authorities and shipping lines.
What is the call center working hours?
AJEX call center operates from 8 am to 10 pm, except for Friday.
Can I cancel my order?
Cancelling your order will depend on the status of your shipment. Please consider reviewing terms and conditions on your contract or contact our customer care center for further support.
What are the prohibited items for international Express?
AJEX will not allow the shipping of prohibited, restricted or dangerous parcels.